Terms & Conditions
THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF THE VIEZU MASTER FILE DATABASE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SERVICES.
Terms & Conditions VIEZU is the trading name for VIEZU TECHNOLOGIES LTD
These terms and conditions of all sales shall be governed by English Law
1. MAKING A PURCHASE:
1.1.1. Making a purchase online via our secure server could not be easier. Just browse our shop click on any items you wish to buy and put them into the shopping cart. Clicking on the shopping cart button at any time will show you the list of items you are about to purchase.
1.1.2. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order. Payment can be made by Paypal, Visa MasterCard, American Express, Switch, Maestro or Solo. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.
1.1.3. Invoice Pay Now Link – every VIEZU invoice contains a pay now link, simply click this link and you will be guided through the payment process
1.2. By Telephone:
1.2.1. Using the VIEZU web site as a reference, write down the items you wish to purchase together with the prices. Add up the total amount payable including postage and package charges. Telephone VIEZU (Monday to Friday from 9.00am to 4.30pm GMT) on 0044 (0) 1789774444 and give your details to the Sales Team.
1.3. By Email:
1.3.1. Simply email email@example.com with details of the items you wish to order and we will be pleased to guide you through the process via email.
2.1. Payments terms – Payment is made in full and must be made prior to dispatch of any order for items, and in full for all custom items and bespoke productions.
2.2. Onsite tuning works, bookings and appointments must be secured with a 50% deposit payment.
2.3. We accept payment by credit card (we currently accept VISA, ACCESS/ MASTERCARD, and SWITCH and debit cards). Or you may pay by bank/wire transfer.
2.4. Prices – We endeavour to hold the prices as shown on this website. VIEZU explicitly retains the right at any time to revise prices to take account any increase in costs, including the increase or imposition of any tax, duty or other levy and variation in exchange rates.
2.5. We will take all reasonable steps to inform you of any relevant revision of prices at the time of confirmation of your order. Unless otherwise stated, the price Estimated will include VAT and any other tax or duty payable in the UK, but you may be responsible for import and local tax on orders imported from us.
2.6. Payment can be made by Visa, MasterCard, American Express, Switch, Maestro or Solo. Credit/Debit card details will be used to finance the purchase, any transaction costs and the postage and packing charges.
2.7. Remittances from overseas should be made by electronic bank transfer in Pounds Sterling drawn on a UK clearing bank. You will receive an invoice with all payment information.
3.1. All Estimates are valid for a period of 14 days from the date of the Estimate. After this time VIEZU reserves the right to revise the Estimate and associated costs and a new Estimate may be required.
3.2. Estimates submitted according to Project Specifications (Bespoke Restoration Projects) will remain valid for a period of 14 days from Estimate date. If this 14-day period lapses without Client Approval, or without requests for alterations or extensions by the client, the Estimate will expire. Thereafter, VIEZU may amend the Estimate according to our current rates.
4. ONSITE WORSHOP BOOKED WORKS
4.1. Car Servicing Without Invalidating the Warranty
European Union legislation gives vehicle owners and motorists a lot more freedom in their decision as to who should service and maintain their cars. VIEZU Technologies Ltd (VIEZU) can service your car without invalidating the manufacturer’s warranty.
VIEZU can carry out normal maintenance, servicing and repairs during a vehicle’s warranty period without invalidating the vehicle assembler’s warranty conditions with two provisos:
a. That the Service is carried out in accordance with the Vehicle Assembler’s servicing schedules and is recorded as such.
b. That the parts used are either ‘original spare parts’ or ‘matching quality parts’ and are recorded as such.
You have the Choice, VIEZU will normally Estimate based on quality aftermarket parts that are manufactured to Original Equipment (OE) quality. All parts are
guaranteed for a minimum 12 months or 12,000 miles (whichever is sooner).
However, if you would rather VIEZU supply and use genuine Manufacturers parts VIEZU will be happy to Estimate on this basis. – Please ensure the VIEZU service advisor is aware of this at the time of initial enquiry
4.2 Disposal of Parts:
4.2.1 All clients have the right to retain any parts removed from their vehicle, the client must expressly state and sign documentation (Workshop Job Card) to retain parts
4.2.2 If the client wishes to retain any parts, said parts must be removed from VIEZU premises within 7 days; otherwise they will be disposed of without referring further to the client
4.2.3 VIEZU reserves the right to dispose any parts without and in the absence of the signed Job Card Document
4.2.4 VIEZU Technologies reserves the right to dispose of any parts removed from a client’s vehicles
4.2.5 VIEZU Technologies clients will be provided with reserved rights to express and sign documentation to have any existing parts returned
ONSITE WORSHOP BOOKED WORKS – Terms and Conditions
4.3 The completion of a Booking, and the subsequent receipt of a confirmation email for a vehicle works to be carried out including bespoke works, routine service, MOT, or repairs offered by VIEZU constitutes a binding contract between the Customer and VIEZU.
4.4 All person(s) using either the VIEZU website or arranging Works with the VIEZU Team by phone, email, in person or otherwise to make a Booking should be at least 18 years of age and reside in the UK.
4.5 VIEZU will provide the customer with detailed costing information of their vehicle servicing before any work is started. All work and costs, including additional work following a workshop inspection at VIEZU must be approved by the customer before work is carried out.
4.6 It is always the intention of VIEZU to complete the Customer’s works, vehicle service, MOT or repairs within 1 day. However sometimes – due to reasons beyond the control of VIEZU this may not be possible, should this be the case, the customer will be advised accordingly by the Sales Team as soon as possible, but VIEZU cannot be responsible for additional costs or inconvenience caused.
4.7 All in-houses work, (not mail-order outside of the EU) is subject to VAT as required by UK law.
4.8 VIEZU are committed to reducing our own environmental footprint whilst also using resources responsibly and reducing waste, to this end we charge an environmental surcharge fee of £10.00 to dispose of waste oil, and £5 per scrap which will be itemised on your invoice
4.9 All parts used will adhere to the vehicle manufacturers’ service schedules and will be of OE quality – thereby ensuring all manufacturers’ warranties are validated.
4.10 VIEZU will support your vehicle’s service history. Upon completion of the service your vehicle’s service book will be stamped, a copy of the service schedule will be provided
4.11 All vehicle servicing performed by VIEZU carries a 12-month (or 12,000 – whichever comes first) warranty. The warranty covers replacement parts – should they be defective – or related workmanship.
4.12 The service warranty is dependent on VIEZU being given an opportunity to investigate and rectify any faults within a reasonable timeframe; The manufacturer’s vehicle operating instructions being followed; Ensuring the vehicle is serviced at a frequency recommended by the manufacturer (for the relevant time and distance); Full compliance with VIEZU advisories, warnings and information or any instructions provided by VIEZU; The parts or workmanship performed by VIEZU not being subjected to abnormal conditions or unreasonable wear and tear. The part manufacture or supplier accepting the parts are defective.
4.13 Where collection and delivery are offered, VIEZU will always do our best meet any agreed times, however, offer no guarantee of a specific target time
4.14 Under MOT a vehicle with defects classified as ‘dangerous’ may not be driven on public roads in England, Scotland or Wales unless corrective work is undertaken. If the defects remain unfixed, legally the vehicle may not be driven from the test centre and the vehicle may require to be collected via a recovery service arranged either privately or via VIEZU at a cost to be incurred by the customer. A vehicle with defects classified as ‘major’ will only be delivered at the discretion of VIEZU
4.15 VIEZU cannot be held responsible for loss, theft or damage to item(s), valuables or monies contained within the vehicle for the duration of the contracted work – including vehicle collection and delivery. – please remove your valuables.
4.16 VIEZU is not liable for any loss, damage or delay in the services it provides
4.17 By agreeing to these Terms & Conditions you are agreeing to the outlined service schedule for the relevant service. Items not included in the service schedule may be subject to extra charges – these will only be conducted following permission.
4.18 Should a transaction exceed £1,000 – or should a fraud alert be raised VIEZU reserves the right to ask for payment to be made via BACS/CHAPS.
4.19 All parts removed from a vehicle and replaced will be available for inspection for up to 24hrs after replacement. Should a customer want to retain any parts including exhaust systems, the VIEZU service team must be notified prior to work commencing, sign documentation to confirm this and must be collected within 7 days of the repair. After this time if not collected all parts, requested or not, will be disposed of.
5. POSTAGE/PACKING, DELIVERY AND RECEIVING GOODS
5.1. Delivery – we accept orders for delivery in the UK, EU, USA & Canada and most other countries worldwide.
5.2. Receiving – the obligation and onus is on the customer to inspect goods prior to accepting delivery of goods as being in good condition. If packaging boxes appear damaged or crushed, please inform the courier Company prior to accepting delivery.
5.3. The customer must notify VIEZU of any parcel signed as damaged in order for this to be followed-up with the shipping company.
5.4. We aim to despatch standard stock order items the following day, however during busy periods, despatch may be delayed an extra day or two. Many items are custom manufactured, and so will be despatched the next working day after production, we will always aim to supply all orders within 28 days – please e-mail us for further details or clarification.
5.5. All goods are sent in padded envelopes or specially made packaging/boxes. (Please see returns section for loss or damage).
5.6. UK deliveries are packed and processed as soon as; delivery dates and/or courier tracking information will be supplied to you at the earliest opportunity.
6. ITEMS PURCHASED:
6.1. Bespoke and custom manufactured parts are none-refundable.
6.2. If a manufacturing defect is apparent, this will be addressed under the manufacturer’s warranty.
6.3. File Key Credits are valid for 12 months
6.4. Used vehicles are sold as seen; Restoration units – see alternative terms and conditions
6.5. Software – vehicles must be reset to standard and demonstrated as such with a Log File
7.1. Liability – VIEZUs liability to you, whether for breach of contract, negligence, misrepresentation or otherwise shall in no circumstance exceed the price charged to you for any defective, damaged or undelivered goods which give rise to such liability.
7.2. VIEZU shall have no liability for any indirect or consequential losses or expenses suffered by you, however caused.
7.3. Recent and possible future world events have made world postal services more susceptible to lost postal or freight shipping items; if items are not delivered within the couriers tracking data timelines – please notify firstname.lastname@example.org at the earliest opportunity.
8. BACK ORDERS:
8.1. If your item is not in stock, we will back order it for you. You will be emailed with the option to cancel your order if you would rather not wait.
8.2. Bespoke and Custom-built items take longer to manufacture/build and, we will keep you notified of your order status.
9. TAX CHARGES:
9.1. All prices include 20% VAT (where applicable)
10. CREDIT CARD SECURITY:
10.1. When an order is placed online all credit card numbers are encrypted. They are not held in clear text on any web site.
11. DATA PROTECTION:
We operate and are registered as VIEZU Technologies Limited in accordance with current data protection legislation. In order to provide you with the best service we can, we collect certain personal information about you. When you purchase merchandise via the site, we need to collect information about you to process the transaction and fulfil your order.
This information may include, but is not limited to, details such as your name, email address, address and type of payment card details.
VIEZU Technologies uses your personal information to keep you informed about events, news and offers, which we think will be of interest to you. If you have chosen to receive them, we will also use your information to provide you e-mail bulletins and other email alerts letting you stay up to date about relevant events and offers. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties for marketing purposes under any circumstances.
12. RETURNS POLICY ND PROCEDURES:
12.1. Returns – at VIEZU we are committed to complete customer satisfaction. In the unlikely event that you are not delighted with any of the products purchased, please e-mail us at email@example.com and we will do all we can to assist. However, please note many of our items that are custom made to order, including our exhaust systems and other custom fabricated parts; custom made items cannot be returned unless there is a manufacturing fault, in which case a warranty repair or replacement can be arranged for you.
12.2. Items can only be returned if unused and returned in its original condition together with a Goods Return Authorisation Number (GRAN).
12.3. To return any item please contact us for a goods return number and note for shipping instructions must be obtained by contacting firstname.lastname@example.org or by telephoning 0044 (0) 178977444. Without which items cannot be accepted or refunded. Please e-mail us if you have any questions at all.
12.4. You can return your purchase to us in its original condition within 7 days of the date you received the item, with any seals and shrink-wrap intact and must have labels attached.
12.5. To verify if you are able to return your items and to ensure the safe return of your items; please follow the guidelines below:
12.5.1. Please call our sales team on 0044 (0) 178977444 or email email@example.com to discuss the matter and to obtain a Goods Return Authorisation Number (GRAN).
12.5.2. Together with the GRAN, return all items that you have purchased directly from VIEZU. The address to where the item is to be returned will be provided.
12.5.3. If the item has been purchased from a third party you must contact them directly, as VIEZU Technologies Limited is unable to provide a refund on behalf of a third party.
12.5.4. With returned goods, please include the payslip (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return clearly stated.
12.5.5. Please use the VIEZU packaging and the manufacturers original package to return the item.
12.5.6. If you no longer have the VIEZU packaging, please include the name of the person who ordered the items and the order number in the sender field on the package.
12.5.7. Replacement goods, refunds or credit notes will not be processed unless the above steps are fully complied with.
12.5.8. Software and downloadable products and services are none-refundable
12.5.9. VIEZU Technologies Limited cannot generate refunds for items purchased from third-party resellers.
12.5.10. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 7 days unless they are faulty.
12.5.11. We are unable to exchange items that are not damaged, defective or incorrect.
12.5.12. Specific rules apply regarding refunds of delivery charges.
12.5.13. In the event of VIEZU Technologies Limited sending you a replacement for a damaged, defective or wrong item, this will only be completed when you return the item to Viezu Technologies Limited within 7 days of the agreed GRAN.
12.5.14. VIEZU Technologies Limited reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 7 days of the date on which Viezu confirms